As you embark on your journey with SofiaDate, we're committed to providing you with a safe and enjoyable experience on our site and app. Our Trust & Safety and Customer Care teams have prepared essential tips to help you find your ideal match while maintaining your security in the online space.

Our Mission

SofiaDate's security team works tirelessly to ensure your comfort and protection. We regularly review accounts for suspicious activity or inconsistencies. However, it's equally important to rely on your own intuition when communicating with potential partners—your feelings and common sense are your best allies in any situation.

Use SofiaDate's Secure Communication Channels

✅ Recommended: Communicate through SofiaDate's internal messaging platform, designed with all security aspects in mind

❌ Avoid: Moving to communication outside the platform if your conversation partner insists on it from the very first messages. Individuals with malicious intentions often seek to quickly move communication to WhatsApp, email, or other channels where our security monitoring systems are absent.

Never Share Financial or Personal Information

What is absolutely prohibited:
- Providing debit or credit card numbers, or banking details
- Sharing your home address, mother's maiden name, or other personal data that could be used to access your financial assets
- Sending money or goods to any users, regardless of circumstances or reasons
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How we communicate with you:
- SofiaDate will never call you about your account unless you have previously discussed this with our representative or requested a callback
- Our specialists never ask for complete financial data over the phone. In some cases, only the last 4 digits of your payment method may be needed to confirm the account owner
- In certain situations, we may send you an email with a link to update your payment information
- SofiaDate never charges fees for performing customer service operations